Fast-Track Your IoT Design with Support+

Navigate and overcome your design challenges with premium support. Our approach to reducing your design risk and speeding your time to market is now further accelerated by our Support+ package.

Published on February 29, 2024

Fast-Track Your IoT Design with Support+

Engineers wrestle with challenges that can make or break their new design projects. They face tight deadlines that demand rapid innovation without compromising on quality or functionality. Concerns about security, regulatory compliance, and wireless connectivity are ever-present. Meanwhile, the task of integrating an increasing number of components into a smaller package adds complexity, all while managing costs and resources. 

The extreme reliability required in medical facilities, the versatility and ruggedness demanded in industrial factories – each present new challenges. These hurdles can be overwhelming, even for the most experienced development teams. Ezurio (formerly Laird Connectivity) has been at the forefront of this transformation by providing pre-designed, pre-certified hardware solutions like system-on-modules (SOMs) that can streamline the IoT device design process and eliminate a significant amount of design work while also delivering features that would be complex to achieve with in-house engineering resources, including enhanced security, connectivity, machine learning and more. 

Using our pre-built and pre-certified SOMs reduces your design risk and speeds up your time to market, but many engineering teams are still left with substantial work that can spread their team thin. These include working with antenna design, custom programming, and even extensive testing for compliance and longevity. To further accelerate your designs, our Support+ package leverages a range of solutions and services to address all your design challenges. Let’s dive into how Support+ can help you save 9-12 months of development times for your IoT projects.  

Category Feature Standard Support Support+
Enhanced Support Assembled in USA Our SOMs are assembled at our state-of-the-art design and manufacturing facility in Irvine, California. Our on-site hardware design, manufacturing, and operation teams ensure we have direct control of everything from part procurement to final inspection. x x x
Support Portal Our industry leading support and engineering team is easily available through our support portal. With support and field application engineering team members around the globe, we work to achieve a fast response to all of your technical questions. x x x
Direct Access to live FAE to our account for faster response times Support+ customers can work directly with our global field application engineering team via virtual meetings to resolve their technical issues quickly and easily. If needed, our FAE closest to your office visit your engineering team to ensure your project stays on time or resolve critical in-field issues. x x
Direct Access to Engineering Support+ customers can have direct access to the respective Engineering team members responsible for the design and development of the SOM that is being integrated. This will assist in the most expedited analysis and resolution for any design or integration issues related to our SOMs in your hardware or software development process. x x
Antenna Integration Support Work with our antenna FAE team to ensure your chosen antenna conforms to regulatory requirements and will provide good RF performance. x x
Updated Board Support and Security Patch Updates Our regular every 6 month board support package updates ensures your engineering team has access to the latest Linux kernel, Yocto, Buildroot, Ubuntu, and RTOS releases to ensure your product can stay current with the latest security updates from the open source community. If these twice yearly updates aren’t frequent enough or you desire regular vulnerability monitoring and notifications, you can upgrade to our Summit Suite Software Vulnerability Monitoring and Remediation service. x x x
Access to Resources Unlimited Schematic and PCB Layout Reviews Our global FAE and engineering team will review your carrier board schematics and layouts to ensure your hardware design comes up and functions on the first board spin. As your design progresses during your product development cycle, our team will continue to review your schematics and layouts to keep your product development on time. x x x
3D Antenna Patterns Support+ customers have access to our antenna laboratory and RF engineering experts that can do 3D antenna patterns using your product’s prototype designs to ensure optimal RF performance using proper antenna placement. x x
Manufacturing Location On-Site Audit Supported Support+ customers can schedule an on-site quality audit of our Irvine, California manufacturing facility as required. This allows customers in highly regulated industries such as medical and aerospace to have access to full traceability of products including test results and material lot/date codes. x x
Custom Programming We can provide our Support+ customers with an orderable custom SOM part number that is specific to their company and product. This allows us to program that custom part number with whatever software image you specify, eliminating the need to develop costly and laborious process of initial SOM programming at your production facility. This service can be combined with our Summit Suite Chain of Trust secure device provisioning and signing service to add-on management and programming of secure device keys and certificates. x
Testing Services Annual EMC Regulatory Updates & Certifications EMC and RF regulatory bodies continually updates their requirements for products that are shipping into their regulatory jurisdiction. We work directly with our Support+ customers to ensure your RF and EMC regulatory grants and certifications stay up to date. This includes ensuring our SOMs RF certifications and test reports are updated and our regular SOM software updates include RF power tables and channels to support those updated certifications.
(Offer limited to FCC, ISED and ETSI domains)		 x x
Free Radio Module Host Integration Testing Even with modular RF certification included with our Wi-Fi and Bluetooth enabled SOMs, final host integration testing is required by the FCC, ETSI, and other regulatory bodies. Support+ customers have access to our EMC and RF certification lab to do a radio integration pre-scan to ensure there will be no radio related issues when you conduct final regulatory EMC and RF certification.
(Offer limited to FCC, ISED and ETSI domains)		 x x
Long Product Lifespan Minimum 10 Year Product Lifetime* For 10 years from the launch of our standard SOM products, we guarantee we will supply form factor and electrically compatible versions. This provides the piece of mind that your design can stay in the market without substantial changes for years to come. x x x
Extended Product Warranty, 2 Years Our Support+ customers receive the peace of mind of an extended 2-year warranty. Adding an additional year to our standard 1-year warranty. x
Product Longevity Support+ customers have access to our special last time buy program. This program allows long term industrial and medical customers to ship the exact same SOM hardware design your product requires even when components such as MPUs, DRAM, Flash, PHYs, or eMMC are discontinued. We will work with you to ensure we hold stock of the discontinued component just for you. This program allows customers to buy SOMs using those components for years past a specific SOM components EOL. x x
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Immediate Assistance with Enhanced Support

As engineers, we like to think that we have everything figured out. The PCB design, layout, components, and integration are all in our head ready to be put into practice. Unfortunately, as integration begins, problems arise quickly. Usually, the first action to alleviate these issues is to reach out via a manufacturer’s support portal, but as deadlines quickly approach, waiting 24-72 hours for a response does not cut it. Support+ gives direct access to live FAEs near you, minimizing any waiting periods that are standard throughout the industry. But if you’re encountering a specific, difficult challenge and need a high level of support, we also provide direct access to our engineering teams where you can ask questions to the respective engineer responsible for the design and development of the SOM. With our extensive experience in designing thousands of embedded boards, we are well-equipped to offer expert advice on design strategies and identify potential issues. This expertise ensures that you receive not just immediate support, but also insightful guidance that enhances your project’s success. Whether it’s main board integration challenges or needing antenna integration support to conform to regulatory requirements, you have a dedicated ally in your corner. 

A Wealth of Tools at Your Disposal

As your design progresses during your product development cycle, the value of having an expert team to review your carrier board schematics and layouts cannot be overstated. Ensuring your hardware design comes up and functions on the first board spin is easier said than done. 

Support+ is designed to bridge this gap. With decades of experience in wireless connectivity, combined with our comprehensive SOM portfolio, we offer a level of expertise and support unmatched in the industry. Our access to a state-of-the-art antenna laboratory and RF engineering experts allows us to generate 3D antenna patterns based on your product’s prototype designs, ensuring optimal RF performance. 

But what happens when programming becomes a bottleneck, consuming too much of your team’s limited bandwidth? Our Support+ package includes custom programming support to handle the precise software imaging you need, removing the need for your team to handle the costly and labor-intensive process of initial SOM programming at your production facility. 


Comprehensive Testing and a Commitment to Longevity

As the design process nears completion, the stakes are high, and the margin for error narrows. Rigorous testing changes from a necessity to an imperative. Support+ acts as a trusted partner to ensure your products remain compliant with the latest RF and EMC regulations. While our Wi-Fi and Bluetooth enabled SOMs come with modular RF certification, the final host integration testing required by the FCC, ETSI, and other regulatory bodies remains a critical step. Typically, radio integration pre-scans for final regulatory certifications are services that incur additional charges from other vendors. However, as a Support+ customer, these crucial pre-scans are included, protecting against any radio related issues, and ensuring a smooth transition to market approval. 

Along with our minimum 10-year product lifetime guarantee, Support+ offers an extended 2-year product warranty, adding an additional year to the industry standard 1-year warranty, providing additional assurance that your devices are built to last. Even down the road, when a specific SOM may be going end-of-life, we offer a special last time buy program. This program allows industrial, medical, and other long lifecycle customers to ship the exact same SOM hardware design your product requires even when components such as MPUs, DRAM, Flash, PHYs, or eMMC are discontinued. We will work with you to hold stock of the discontinued component just for you.  


Fast Forward with Support+

Our approach to reducing your design risk and speeding your time to market is now further accelerated with this package. With Support+, Ezurio doesn’t just offer a product; we offer a partnership, ensuring your IOT solutions are sustainable, resilient, and future proof. 

Visit https://www.ezurio.com/system-on-module/support-plus to learn more about what this package has to offer. 


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